Refunds & Return Policy

Last updated: 11th July 2026

Overview

Thank you for shopping with HowToDressage.

This Returns & Refund Policy explains your rights when purchasing products from our website. It applies to both our digital products (including online courses) and our physical merchandise (including mugs, stickers, and other products).

Consumers are advised to review carefully before making any purchase.

Digital Products & Online Courses

All sales of online courses and downloadable digital content are final.

Once you have purchased and been granted access to an online course or digital product, it cannot be returned, and we are unable to offer refunds or exchanges.

If you experience any technical issues accessing your purchase, please contact us at [email protected], and we’ll be happy to help.

Physical Products

Our physical products include items such as mugs, stickers, and other tangible products.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping returns

To return your product, please contact [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Modifications and Amendments

How To Dressage reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings, without prior notice.